Shipping & Returns

RETURNS POLICY

DIY ARCADE USA takes customer service seriously. We are committed to ensuring you are satisfied with your purchase. If there is ever an issue with our products or services provided, please get in contact with us. We will take care of this together with you to ensure you are satisfied.

You may return most new, undamaged items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Return Process:

Make sure the item is unused or in 30 days warranty. Any defective or broken items caused but the customer is not eligible for return.
Send the item back to us in good packaging together with your Name, Order ID and Shipping Address.
Send us the shipping return cost receipt so we can refund the cost of the return shipping.
You will receive an email confirmation that we have received your return and expect your refund to be sent within 24 hours.

REFUNDS

You should expect to receive your refund within two weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Items or orders in transit are only allowed for cancellation or refund if the customer returns the item after receiving the order/parcel.

SHIPPING & DELIVERY

Orders will be sent within two business days of the payment clearing

We ship to the USA only. For international & bulk orders, please get in touch with our support.

We mainly DHL Express to get your orders to you fast. Please note that we may ship from non-USA warehouses if we are out of stock, and it means goods are delivered quicker. This will not affect the shipping cost.

International Shipping 0.1kg–0.5kg USD 18.95
International Shipping $280.00 and up Free ( for order kits or game boards only, if you order a certain amount of accessories total over $280, we will charge a percentage amount of shipping fees, and the total weight will be over 5kg)
International Shipping 0.5kg- 3kg USD 28.88
International Shipping 5kg above TBA

Shipping Cost Guide

International Shipping 1kg–3kg $28.88
International Shipping for heavy goods 5kg–8kg $150.00
Shipping for Kit above 5kg 3kg–5kg $45.00
small items 0.1kg–0.5kg $18.98